Refund & Cancellation Policy

1. General Principles of Consulting Engagements

Link Cascade Base Co., Ltd. delivers professional geospatial consulting, empirical field audits, and location telemetry diagnostic evaluations. Because our services require advance resource commitment—including surveyor mobilization, field measurement scheduling, and dedicated computational cluster allocations—this Refund & Cancellation Policy establishes clear standards for cancellations, project rescheduling, milestone billing, and refunds.

2. Mobilization Deposits & Pre-Commencement Cancellation

Formal consulting engagements commence following the receipt of an agreed mobilization deposit (typically 40% of the total engagement fee):

• Cancellation More Than 10 Business Days Prior to Field Work: If a client provides written notice of cancellation at least ten (10) business days prior to scheduled field testing or data ingestion, Link Cascade Base will issue a full refund of the deposit, less a 5,000 THB administrative intake fee.
• Cancellation Between 4 and 9 Business Days Prior: If cancellation occurs within this window, 50% of the mobilization deposit is refundable, while 50% is retained to offset preliminary data preparation and surveyor schedule reservations.
• Cancellation Under 3 Business Days Prior: Deposits are non-refundable if cancellation occurs less than three (3) business days prior to scheduled commencement.

3. Engagements in Progress & Milestone Work

Once an audit engagement has commenced and telemetry analysis or field surveying is underway:

1. Phase 1 Ingestion & Cleansing Completed: If a client elects to terminate the engagement after data ingestion and noise filtering (Phase 1) but before polygon modeling (Phase 2), fees allocated to Phase 1 are non-refundable. Any prepaid amounts allocated to unperformed subsequent milestones will be refunded.
2. Field Surveying Undertaken: Survey costs, local field transit expenses, and hardware calibration time expended on-site are non-refundable once surveyors have been deployed to target venue districts.
3. Completed Deliverables: Once a draft or final Spatial Diagnostic Report, GeoJSON boundary repository, or SDK configuration specification has been delivered to the client, the corresponding milestone fees are non-refundable.

4. Rescheduling Policy

We understand that mobile release cycles and engineering roadmaps can shift unexpectedly:

• Advance Rescheduling: A client may reschedule scheduled field testing or briefing workshops once at no additional cost by providing at least five (5) business days’ written notice.
• Late Rescheduling: Requests to reschedule with less than five (5) business days’ notice may incur a rescheduling fee of up to 10% of the phase value to cover surveyor rebooking and schedule adjustments.

5. Quality Review & Technical Discrepancies

If a client identifies a genuine factual error or mathematical discrepancy in our delivered diagnostic models, Link Cascade Base will conduct a thorough re-evaluation and reissue the corrected spatial model or report at no additional charge within ten (10) business days.

6. Refund Request Procedure & Processing Timelines

To submit a formal request for cancellation or refund:

1. Submission: Email a formal written notice to info@linkcascadebase.click citing your Project Statement of Work number and detailed reasons for the request.
2. Review Window: Our finance and practice director will review the request against engagement milestones within five (5) business days.
3. Refund Method & Timeline: Approved refunds will be processed via direct commercial bank transfer (or original payment method) within ten (10) to fourteen (14) business days of approval. All refunds are issued in Thai Baht (THB).

7. Contact for Billing & Engagements

• Billing Office: Link Cascade Base Co., Ltd.
• Address: Office 7, 51 Placeholder Street, Khon Kaen 00000, Thailand
• Telephone: +66 43 000 541
• Inquiry Email: info@linkcascadebase.click