Refund and cancellation policy

Last updated: 9 October 2026 · Proposed terms, pending business confirmation

Applies to

Paid financial planning consultations and follow-up sessions booked through Data Relay Financial Planning Co., Ltd. (TIN 0105665341620).

Deposits and payment

A deposit may be required to hold your session time. The remaining balance is due as stated in your booking email.

Cancellation by you

• More than 48 hours before the scheduled start: full refund of any deposit paid for that session, or one free reschedule within 60 days.
• 24–48 hours before: 50% of the quoted session fee retained; balance refunded.
• Less than 24 hours or no-show: deposit forfeited; remaining fee may still be charged if work was reserved.

Cancellation by us

If we cancel, you receive a full refund or priority reschedule at no extra cost.

Rescheduling

One reschedule without penalty when requested at least 48 hours ahead. Further changes follow the cancellation windows above.

After work has started

If you end an engagement after we have delivered a draft cash-flow plan or held the primary working session, fees for completed work are non-refundable; unused prepaid follow-up sessions may be refunded pro rata.

How refunds are paid

Approved refunds return to the original payment method within 14 business days unless banking rules require longer.

Request a refund

Email info@data-relay.store or call +66-2-215-7384 with your name, session date, and payment reference.

Non-refundable items

Third-party costs we pay on your behalf (for example, couriered documents) are non-refundable once incurred.